Our policy lasts 30 days and applies only to purchases of made-to-order froms our online shop. Any bespoke jewellery commissions or orders are non-refundable. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Earings specifically cannot be returned unless faulty.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be fully refunded. Sale items will be refunded as a credit note to be used for a future purchase.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 157 Oliver Street, Ampthill, MK45 2SF, United Kingdom.
To return your product, you should mail your product to: 157 Oliver Street, Ampthill, MK45 2SF, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The use of this website means that you are agreeing to accept the terms and conditions of use.
“We” and “us” means Jodie Gearing Jewellery Designs
“You” means the person using the website
The “website” means www.jodiegearing.com
These terms and conditions apply to the website www.jodiegearing.com, its contents and products.
By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent of guardian.
You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us. Images or content from this website may be printed out for legitimate use relating to the company.
The images on the site are for informational purposes only and are automatically protected under UK copyright law.
You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses. We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.
We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.
The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. Our website may integrate with other third-party services as part of the website experience and service; these are not covered under our terms and conditions and are used at your own risk.
We reserve the right to terminate the website or remove any of the services on it with immediate effect at any point in time.
Occasionally, information displayed on our site may be incorrect. We will make every effort to avoid errors, but if they do occur, we will not honour inaccurate or erroneous prices.
Designs & Copyright
All of the designs displayed on www.jodiegearing.com are the company’s intellectual property and are automatically protected under design right. This means that the use of these designs or images for any purpose without our written permission would be an infringement of UK Patent Law.
Any infringement of design right or copyright (such as copying by other manufacturers or retailers) would entitle us to take civil action in court with a view to seeking damages.
Under no circumstances shall Jodie Gearing Jewellery Designs be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages.
Our prices may be subject to change without notice.
US Dollar and Euro prices quoted are for informational purposes only and are very approximate. Your credit card company will convert our Sterling prices into your local currency using their own exchange rate at the time of purchase.
International Bank Transfers
If you decide to make payment via international transfer you must accept the international charges involved which includes the intermediary bank charges as well as those from your personal bank.
Delivery of Bespoke Orders
Shipments dispatched remain our responsibility until received by the recipient. Jodie Gearing Jewellery Designs is not responsible for jewellery where delivery has been attempted but no signature was obtained by the delivery company.
Jewellery shipped abroad may be liable to tax or duty charges applied by the recipient’s country’s customs. This is out of Jodie Gearing Jewellery Design’s control and is something they cannot accept responsibility for.
Jewellery returned remains the responsibility of the customer until received back by Jodie Gearing Jewellery Designs together with the appropriate paperwork and packaging.
We provide comprehensive information as to how to care for you jewellery. We cannot accept responsibility for problems with your jewellery if this advice has not been exactly followed.
We will (where possible) take your ring size in person using industry standard Wheatsheaf Ring Sizers. We will offer any sizing advice in good faith, however, the final responsibility of finger size choice lies with the customer as it is always a matter of personal preference. Once the customer’s finger size has been agreed, this decision is binding and the customer will be charged for any subsequent changes of ring size.
Jodie Gearing Jewellery Designs only purchases diamonds from respectable dealers that adhere strictly to the Kimberley Process and every attempt is always made to ensure that diamonds are not sourced from countries that use the money to fund conflicts.
We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.
These Terms & Conditions of use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.
If any part of these Terms & Conditions of use is found to be invalid by law, the rest of them remain valid and enforceable.